Delivery fees and timeframes?
We offer Standard Postage at a flat rate of $10. If your order exceeds $100, you will receive Free Delivery (within Australia). To check delivery timeframes, please check Australia Post’s website
With regard to orders placed from outside Australia, there might be destination taxes. These taxes are the responsibility of the buyer of the product. When you purchase a product from Watch Frontier you only pay for the product (less Taxes in Australia) and shipping charges from Australia. There may be additional charges once product has left Australia.
How do I track my order?
When your order has been dispatched by us, you will receive an email containing your unique tracking reference number. To track your order, please visit Australia Post’s Website. If you have not received an email by us containing your consignment number, after the estimated delivery dates, please email us on: firstname.lastname@example.org.
Where is my item?
If you are unsure where your item is in the delivery process, there are a few things we recommend checking in the first instance.
1) Use your Consignment reference number to track your parcel online with Australia Post.
2) Check your confirmation email to ensure your address was entered correctly.
3) Check in your mailbox or under your door for an ‘Item Awaiting Collection’ card from Australia Post.
4) Speak to other members of your household to see if they have signed for the item.
5) Check delivery timeframes with Australia post.
If your item is showing on Australia Post’s tracking tool and you are still not able to locate your item, please submit a missing item enquiry with Australia Post so they can investigate this further for you.
If Australia post is not successful in locating your parcel to complete delivery or are unable to return back to sender, no compensation is payable, by Watch Frontier, for loss or damage.
If your item does not appear on Australia Post’s tracking tool, please contact us so that we can investigate this further for you.
While we take missing/lost parcels seriously, Watch Frontier are not held liable for parcels that do not arrive to their final destination. If you claim that an order was not received but there is a signature obtained, we will open an investigation with Australia post, please note that orders not received are a case-by-case scenario and will need to be thoroughly investigated.
Please note this can take up to 10 business days and additional information may be requested to further help the investigation process.
In the rare event that you have not received your order please contact us via phone or email us at email@example.com.